FAQs
General Information
What products do Acebeauty.pk offer?
Acebeauty.pk offers a wide range of products including skincare, cosmetics, perfumes, and toiletries.
Who are we and what do we do?
Acebeauty.pk is a family-owned business that specializes in importing & retailing original makeup. We work with global makeup & beauty products manufacturers / distributors internationally and provide quality cosmetics / beauty products at the best prices available online across Pakistan. We have been in business since 2021.
Payment Methods
What payment methods do you offer?
To place an order, browse our catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout on our website.
Can I change my order?
Yes, you can change your order within 24 hours of placing it. Please contact our customer service team via phone or WhatsApp as soon as possible.
What is the Country of Manufacture of these Products?
Every brand has a different country of manufacturing; some brands have multiple manufacturing countries. The best way to verify this is to confirm with the particular brand or their official profiles.
Orders
How do I place an order?
We accept Cash on Delivery (COD), EasyPaisa, and Bank Transfer. Credit Cards are in progress.
What types of payments are accepted?
We accept Cash on Delivery (COD), Bank Transfers (Advance), Easy Paisa, Jazz Cash, etc. Credit Card payments are in progress.
Is my payment information secure?
Yes, we use advanced encryption and secure payment gateways to protect your payment information.
Shipping & Delivery
What are the delivery charges?
We charge a flat delivery fee of Rs. 230 for all orders across Pakistan.
When will I receive my order?
Orders are delivered within 3 to 4 working days after confirmation.
Do you offer international shipping?
Currently, we offer delivery services throughout Pakistan and plan to explore international shipping in the future.
Who handles the shipping & freight?
We have hired one of the best courier companies in Pakistan for delivering all your orders to your doorstep.
How can I track my order?
You can track your order using the “Track Your Order” page on our website. Just enter your order number and phone number to view the latest status.
Product Authenticity
Are the products original?
Yes, all items are 100% original. We only stock authentic products from trusted suppliers and official beauty brands.
Are your products original and authentic?
Yes. All products sold are 100% original and imported from verified international suppliers. We do not deal in testers, replicas, or fake products; authenticity is our guarantee.
Do you sell Original Products?
Yes, we only deal in 100% original products.
Returns, Exchanges, & Refunds
Can I exchange a product?
Yes, exchanges are allowed within 7 days. If the product is damaged or incorrect, we will cover the shipping charges. If it’s a change of mind or size, you’ll be responsible for return shipping.
When will I receive my exchanged product?
Product exchanges are processed within 5-7 business days after we receive and inspect your product. The exchanged product will be shipped to you right away.
What happens if my return request is not approved?
If your return request is not approved, we’ll inform you of the reason. Your product will then be sent back to your provided address.
How long does it take to get a refund?
Refunds are processed within 48 hours once your request is approved. You can choose to receive the amount in your bank account or as store credit.
What happens if I have received any broken item in my Shipment?
We take the best possible measures to pack your order securely, but since some makeup items are very delicate, it can happen. In such cases, you need to share proof of damage within 3 hours of receiving those items, and we will compensate you in the form of a discount coupon as per the actual damage within 4-5 working days.
What if my order is damaged or something is missing?
If you receive a damaged item or something is missing, please contact us within 7 days of receiving your order. Share your invoice and photos of the item so we can resolve the issue quickly.
Accounts & Customer Service
How can I contact customer service?
You can reach our customer service team by email at acebeauty@acebeauty.pk or by phone at [contact number].
What are your customer service hours?
Our customer service team is available Monday to Friday, from 11:30 AM to 10 PM EST.